FAQs

BROWSING & PRODUCTS

How accurate are the swatch images on your site?
We do our best to make sure the images we use on our site are as representative as possible to our products. However, the different screen resolutions, the different qualities of screen, and the different colour settings and colour calibration options available for laptop screens and computer monitors today means that there is a chance that the images of blinds and fabrics you see on your screen may differ to the blind and fabrics you receive. For this reason we always encourage our customers to order and inspect a sample of the fabric before placing an order for a blind.

Can you help me choose my blind?
Yes. If you email us at enquiries@rollerblinds.org or call on 0844 840 4240 our expert customer services team will be able to help you pick the perfect blind.

Do you sell other types of blinds besides roller blinds?
No. We don’t sell other types of blinds because our time at Rollerblinds.org is focused on making the best range of roller blind fabrics available for our customers and making it easier for them to find the fabric which is perfect for them.

I am having problems browsing on your site – What should I do?
Please tell us about it. Please email us at enquiries@rollerblinds.org or call our customer services team on 0844 840 4240 and tell us about the problem and also what browser and version you are using. We will investigate immediately and get straight back to you.

Do you sell blackout blinds?
We sell blinds made from blackout fabrics. Any fabric that we have graded with an ‘Opacity Rating’ of 5 is a blackout fabric. Please note that whilst blackout fabrics will not allow any light to pass through the fabric, a roller blind made with a blackout fabric will still allow light to ‘leak’ around the edges, top and bottom of the blind. This is acceptable for most domestic situations.

What components and mechanism are your roller blinds made with?
All our roller blinds are made with the best quality components which are made right here in the UK. We use a 32mm aluminium tube for most roller blinds (for very large blinds we may use a 40mm or a 45mm aluminium tube) a PVC bottom bar and strong plastic brackets. All of our blinds feature a chain operated control mechanism operated by a strong white plastic chain.

Child Safety - Are the blinds you supply Child Safe?
The General Product Safety Regulations standards place a legal responsibility on all suppliers to:

  • Provide safety devices to reduce the risk of any cords or chains which could create a hazardous loop
  • Test all safety critical items of internal blinds
  • Test blinds using safety devices
  • Observe maximum cord and chain lengths
  • Provide specific warnings and instructions
  • Provide information on packaging and at point of sale

All blinds supplied by Rollerblinds.org are fully compliant with these standards and with the child safety requirements of BS EN 13120:2009+A1:2014. Please refer to our child safety page for further information.

SAMPLES

Do you offer free samples?
Yes. You can order up to 5 fabric samples completely free of charge. When you have found a fabric you like just click on the ‘Get Sample’ button which is in the middle of each fabric page and follow the instructions.

How do I order a sample?
Just click on the ‘Get Sample’ button which is in the middle of each fabric page and follow the instructions.

How many samples can I order?
You can order up to 5 fabric samples free of charge.

I am having problems ordering a sample – What should I do?
Please tell us about it. If you email us at enquiries@rollerblinds.org or call our customer services team on 0844 840 4240 and tell us about the problem and also what browser and version you are using we will investigate immediately and get straight back to you.

I haven’t received my sample. What should I do?
We send our samples out by first class post so you should receive it the next day. Occasionally for reasons out of our control it can take longer for the samples to arrive. However if your samples have not arrived within 7 days of ordering then please get in touch by email at enquiries@rollerblinds.org or call our customer services team on 0844 840 4240 and we will investigate immediately.

MEASURING

Who is responsible for measuring my blind?
You are responsible for the measurements that we make your blind to. Measuring for your roller blind is easy. If you carefully follow our measuring instructions you are very unlikely to make a mistake.

How do I measure for my blind?
Measuring for your roller blind is easy. Just download our measuring guide and follow the instructions. If you order samples of the fabrics you like, we will include a measuring guide in your sample pack for you to use. If you are having any trouble give us a call on 0844 840 4240 and one of our customer services team will be able to help you.

Do you offer a measuring service?
No, unfortunately we don’t offer a measuring service. However measuring for your roller blinds is easy. Just download our measuring guide and follow the instructions. If you order samples of the fabrics you like we will include a measuring guide in your sample pack for you to use. If you are having any trouble give us a call on 0844 840 4240 and one of our customer services team will be able to help you.

What if I make a mistake with my measurements?
It is unlikely that you will make a mistake when measuring for your roller blind and when giving us the measurements when you place your order, if you have followed the advice in our Measuring Guide carefully. Very few of our customers do. However, in the unlikely event that you do make a mistake then please get in touch as soon as possible by email at enquiries@rollerblinds.org or by phone on 0844 840 4240 and we will do our best to help rectify your mistake at the lowest cost to you. We will usually offer you a blind of the correct size at a discounted price.

Who can help me measure an awkward window?
Our customer services team. If you have an awkward window to measure, (for example a bay window), then give our customer services team a call on 0844 840 4240 and one of our team will be able to help you.

ORDERING

How can I order?
Ordering is easy. When you have found a fabric you like on our site firstly we recommend that you order a sample from us and inspect it in your home so that you can be sure that the fabric exactly meets your expectations. When you are sure you are happy with your sample then you can order by logging back into your account at www.rollerblinds.org or alternatively you can place your order by telephone by giving our customer services team a call on 0844 840 4240 Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

When can I order?
You can order on our website whenever you want. If you prefer to place your order by telephone then you can call our customer services team on 0844 840 4240 Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

Is it cheaper if I order on the internet?
Our prices are exactly the same whether you place your order on the internet or by telephone with our customer services team.

Do I have to create an account?
No. You can order samples or blinds as a guest on our site.

Why should I create an account?
If you create an account when you order samples your details will be ready for you when you return to the site to place an order. This will make it quicker and easier for you to place your order. In addition if you create an account we will be able to keep you updated with special offers and new products.

How can I tell if the blind I want to order is in stock?
All of our blinds are made to measure for our customers so none of our blinds are held ‘in stock’. The fabrics we show on our site are fabrics that are available for manufacture. Very rarely a customer can place an order for a blind made of a fabric which we are then unable to get hold of. If this happens we will inform you as soon as we know and offer an alternative or make a full refund if you are not satisfied with the alternative.

I am having problems placing my order – What should I do?
Please tell us about it. If you email us at enquiries@rollerblinds.org or call our customer services team on 0844 840 4240 and tell us about the problem and also what browser and version you are using we will investigate immediately and get straight back to you.

Can I review my order before paying?
Yes. As part of the ordering process you will be presented with an order summary with full details of your order. Please check this carefully before proceeding to make your payment.

How will I know you have received my order?
As soon as you have placed your order with us you will receive a confirmation email from us containing full details of your order. Please check these details carefully and get in touch with us right away if there are any problems or you have any questions. You can contact us by email at enquiries@rollerblinds.org or call us on 0844 840 4240.

How will I know I have ordered correctly?
As soon as you have placed your order with us you will receive a confirmation email from us containing full details of your order. Please check these details carefully and get in touch with us right away if there are any problems or you have any questions. You can contact us by email at enquiries@rollerblinds.org or call us on 0844 840 4240.

When will I receive my roller blind?
If you place your order before 12pm your products will normally arrive 5-7 working days later. If you place your order after 12pm your products will normally arrive 6-8 working days later. Deliveries to Northern Ireland, parts of Scotland and the Scottish islands will take up to 10 working days. Please contact our customer services team by email at enquiries@rollerblinds.org or by phone on 0844 840 4240 for an estimate of delivery times for your address if you live in one of these regions.

PAYMENTS

What payment methods can I use?
You can make payment by debit card, credit card or by Paypal.

Will my credit card details be safe?
Yes. We use Worldpay to process our credit card transactions. In reality an online transaction with us is probably more secure than a card transaction in a shop as the information transmitted online is highly encrypted using complicated logarithm combinations. The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. The transfer of the purchase details from our site to WorldPay are encapsulated using Worldpay’s own encrypted and digitally-signed protocol. Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment.

What can I do if I don’t want to pay online?
If you prefer you can place your order and make your payment over the telephone by calling our customer services team on 0844 840 4240 Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

What do you do with my personal information?
The personal information you give us when you order a sample or make a purchase is held in accordance with our privacy policy and in line with the requirements of the Data Protection Act.

Can I pay by cheque?
No. We do not accept payment by cheque at this time.

YOUR ORDER

Can I cancel my order?
In most cases NO. Your blind will go into production very soon after you have placed your order with us and as it is made to measure for you it will not be suitable for anybody else so it cannot be restocked for sale to anybody else(please see our terms and conditions). However if you do want to cancel your order for any reason then telephone us as soon as possible and we will check whether your blind has gone into production. If it is not already in production we may be able remove it from our production schedule and cancel your order.

Can I make changes to my order?
In most cases NO. Your blind will go into production very soon after you have placed your order with us. However if you do want to change your order for any reason then telephone us as soon as possible and we will check whether your blind has gone into production. If it is not already in production we may be able remove it from our production schedule and make changes to your order.

Can I track my order online?
Yes. If you have created an account you will be able to log in and check the status of your order.

Why does my blind look a different colour to the sample on the screen?
We do our best to make sure the images we use on our site are as representative as possible to our products. However, the different screen resolutions, the different qualities of screen, and the different colour settings and colour calibration options available for laptop screens and computer monitors today means that there is a chance that the images of blinds and fabrics you see on your screen may differ to the blind and fabrics you receive. For this reason we always encourage our customers to order and inspect a sample of the fabric before placing an order for a blind.

I have not received my blind in the 5/8 working day period you stated. What should I do?
Please wait until 9 working days after you placed your order. If after 9 working days after the day you placed your order you still have not received your products then please get in touch with us by email at enquiries@rollerblinds.org or by phone on 0844 840 4240. Deliveries to Northern Ireland, parts of Scotland and the Scottish islands will take up to 10 working days.

Can I return my blinds for a refund?
NO. All of our blinds are bespoke and made to measure to our customers’ individual requirements. As your blinds is made to measure for you it will not be suitable for anybody else so it cannot be restocked for sale to anybody else.(Please see our terms and conditions).

What is your refund and return policy?
Our refund and return policy is detailed in our Terms and Conditions of Sale.

DELIVERY

How do you deliver?
Our deliveries are made by couriers.

Where do you deliver to?
We deliver to all of Mainland UK and Northern Ireland as well as the Scottish Islands. A delivery cost will be included for delivery as part of the purchase process. For other areas of the UK please contact us by email at enquiries@rollerblinds.org or call us on 0844 840 4240 for delivery information.

Do you deliver outside the UK?
No we don’t deliver outside the UK.

What are your delivery lead times?
If you place your order before 12pm your products will normally arrive 5-7 working days later.*
If you place your order after 12pm your products will normally arrive 6-8 working days later.*
Deliveries to Northern Ireland, parts of Scotland, the Scottish islands and other non mainland UK post codes can take up to 10 working days.*
Please contact our customer services team by email at enquiries@rollerblinds.org or by phone on 0844 840 4240 if you would like an estimate of delivery times for your address if you live in one of these regions.

What does 5-7 working days mean?
We have a cut off time of 1200 for processing orders each working day and orders placed before the 1200 cut off time will arrive 5-7 working days later. This means that an order placed on a Tuesday before 1200 will be normally be delivered on the following Tuesday-Thursday. An order placed after 1200 on a Tuesday will normally be delivered on the following Wednesday-Friday – and so forth.

What about orders placed at the weekend?
Orders placed between 1200 Friday and 1200 Monday will be processed on Monday and will normally arrive the following Monday-Wednesday.

What if there is a bank holiday during the 5-7 working day delivery period?
If there is a bank holiday during the delivery period then your order will arrive one day later than normal – (2 bank holidays = 2 days later)

What about deliveries over the Christmas Holiday Period?
Over the Christmas holiday period we will put up a special notice on our website detailing delivery times.

What are your delivery charges?
Our delivery charges are dependent on your postcode and are added to your blind order as part of the checkout process. The delivery costs are displayed clearly for you to review before you make payment.

Can I have my blind delivered to a different address than my home address?
Yes. As part of the checkout process we will ask you to tell us the shipping address. This can be different than the address that you have given us as your home address.

Will I be notified when the goods are dispatched?
Yes. You will receive an email confirmation that the goods have left the factory.

At what time of day will the delivery be made?
Our couriers deliver between 0800 and 1800.

What happens if I am out when the courier comes?
The delivery driver will leave a card with instructions for what you should do next.

What do I do when I receive my delivery?
When you take your delivery from the courier please check the packing materials for signs of damage. It is very rare for one of our blinds to be delivered in transit however please inspect your blind as soon as possible after delivery for damage.

What do I do if the packaging is damaged?
If the packing materials are damaged and you suspect that your blind may be damaged also then please sign the delivery note or electronic delivery note as normal but also please add the word ‘damaged’; after your signature.

What do I do if the blind is damaged?
It is rare for one of our blinds to be damaged in transit. If your blind is damaged then please email us at enquiries@rollerblinds.org or call our customer services team on 0844 840 4240 as soon as possible.

INSTALLATION

How do I install my blind?
Installing your blind is easy. Just download our easy to follow fitting instructions and follow the steps.

Do written instructions come with the blind?
No. Our fitting instructions are available for you on this site ready for you to download.

Do you offer an installation service?
No. We do not offer an installation service.

Do you supply brackets and screws?
Yes. All of our roller blinds are delivered with brackets and screws in the package with the blind.

GUARANTEE

What guarantee do you give with your blinds?
All of our roller blinds are guaranteed for 1 year against failure of the components during normal use.

I am having a problem with my blind and it is within the guarantee period – What should I do?
Please get in touch with us by email at enquiries@rollerblinds.org or call our customer services team on 0844 n840 4240 and we will investigate your problem immediately.

CONTACT

How can I contact Rollerblinds?
You can contact us in one of the following ways :

By email
enquiries@rollerblinds.org

By phone
0844 840 4240 (Monday to Friday 8am to 8pm, Saturday 9am to 4pm)

By mail
Rollerblinds Ltd, Suite 46, Barton Arcade, Deansgate, Manchester, M3 2BH.

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